Privacy policy

This Privacy Policy is addressed to you, the users of our services and visitors to our website and aims to provide information about the processing of your personal data and your rights. Please study it in detail.

We, ELDRA d.o.o. from Sveta Nedelja, Gospodarska ulica 5, OIB: 79695515983, we take care to process your data exclusively within the framework prescribed by the General Data Protection Regulation (hereinafter: the Regulation), the Law on the Implementation of the General Data Protection Regulation and other applicable regulations. in our business.

Processing manager

The Processing Manager is responsible for the processing of your personal data, subject that
determines the purpose and means of processing your personal data.

When we act as processing managers under this Policy, you can contact us at:

ELDRA d.o.o.
Sveta Nedjelja
Gospodarska ulica 5
telefon: +385 1 3375 125
fax: +385 1 3325 300
e-mail: eldra@eldra.hr

Head of personal data processing:
Telefon: +385 1 3375 125
e-mail: eldra@eldra.hr

How we collect your information

We collect your personal information that you provide when contracting services in our offices and
on our websites, including but not limited to: https://eldra.hr and / or any other websites or applications available online that are located in subdomains of the eldra.hr domain or by using a web browser, data transfer or e-mail communication from the domain or to the eldra.hr domain. We also collect your personal data through the video surveillance system in our business premises.

Also, through survey forms, competitions and promotional offers.

What data we collect and why

The types of personal information we collect include:

• Your name, surname, e-mail address, telephone number and home address, personal identification number that we need to deliver or deliver the purchased product / service.
• We also use your telephone number to ask you about the quality of the service provided and to give us an assessment on the Internet in order to further improve our services, and you decide to take the time to
• A bank account number can be collected for the purpose of transferring money when making cash on delivery.
• Information about your employer can be collected if you choose to have your shipment delivered to your workplace.
• Household data, including data on household members based on special user requirements related to deliveries to private addresses (including delivery of shipments to household members if permitted)
• Credit card information (card type, credit card number, card name, expiration date, and security code) if credit card payment is offered for a particular service in accordance with credit card and credit card policy.
• Information you provide to us regarding your marketing preferences or when participating in surveys, contests or promotional offers.
• Your videos if you have been in our premises protected by a video surveillance system for the purpose of protecting persons and property, which is in our legitimate interest.
• Personal data collected through cookies on our website, of which we have a special notice.

Failure to provide us with the information necessary for a particular purpose (for example, information necessary to deliver the purchased product) may affect some of your transactions with us or your services may be denied.

Our legal foundations

We process your personal data on one or more of the following legal grounds:
a) pursuant to Art. 6 paragraph 1 item b. Of the Regulation, if it is necessary to perform the contract between us and you or to take pre-contractual actions at your request (for example, compiling a bid)
b) pursuant to Art. 6 para. 1 point f. Regulations, when processing is necessary for the purposes of our legitimate interests (for example, in voice or video recording) or legitimate interests of a third party
c) pursuant to Art. 6 (1) (a) of the Regulation if you have given us your consent (for example when sending a newsletter)
d) pursuant to Art. 6 paragraph 1 point c. Regulations, if it is our legal (legal) obligation (for example when archiving data according to accounting regulations).

Data sharing

We share your data with transport service providers only for the purpose of processing the shipment from receipt to delivery and all accompanying activities that accompany the execution of our service.

Also, in our business as well as with our partners who provide us with marketing services, website management and social networks, and provide video surveillance services.

We take care to choose partners who respect the highest standards of data protection.

If necessary, we disclose personal data to law enforcement agencies and other bodies if this is required by law or is strictly necessary for the prevention, detection or prosecution of criminal
offenses and fraud.

We do not sell or rent your information.

International data transfers

Transfers outside the European Economic Area are possible under special restrictions in order to protect your personal data.

We may transfer your data to any country if necessary to perform the contracted service.

If you have signed up to receive the newsletter, we use the services of the MailChimp platform and present your data in the USA within the Privacy Shield mechanism, which ensures the European standard of protection of your personal data.

Security

We take adequate organizational and technical measures to protect your personal information. All of our business and online applications and partners take reasonable steps to prevent unauthorized access to and misuse of information, including personal information. We use appropriate business systems and procedures to protect and preserve information and personal data. We also use security procedures and technical and physical restrictions on access to and use of personal information on our servers. Access to personal data is allowed only to authorized personnel for business purposes.

Data retention

We process and retain your personal data until the purpose of the processing for which the personal data was provided is fulfilled. After the end of the purpose for which they were collected, we no longer use your personal data, and they remain in our storage system and we keep them as required by law.

Video surveillance footage is automatically deleted within 60 days of collection.

We keep all e-mails in accordance with the law, ie positive regulations that contain information related to the provision of services, which are important to prove compliance with tax and accounting regulations.

Your options and rights

When we act as processing managers under this Policy, you can contact us at:

ELDRA d.o.o.
Sveta Nedjelja
Gospodarska ulica 5
telefon: +385 1 3375 125
fax: +385 1 3325 300
e-mail: eldra@eldra.hr

Head of personal data processing:
Telefon: +385 1 3375 125
e-mail: eldra@eldra.hr

You have the right to:

• The right to withdraw consent – if the processing is based on consent, you can always withdraw the consent without negative consequences and without affecting the legality of the previous processing;
• The right to access your personal data- You have the right to access the personal data we process about you and you may request detailed information on their processing and a copy thereof in accordance with Article 15 of the Regulation;
• The right to rectification of personal data – You have the right to request the correction or supplementation of personal data if your data is inaccurate, complete and up-to-date in accordance with Article 16 of the Regulation;
• Right to delete – You have the right to request the deletion of your personal data in accordance with Article 17 of the Regulation;
• The right to restrict the processing of personal data – You have the right to restrict processing in accordance with Article 18 of the Regulation;
• The right to the portability of personal data – You have the right to restrict processing in accordance with Article 21 of the Regulation.
• The right to object to the processing of personal data – You have the right to restrict processing in accordance with Article 21 of the Regulation.

Questions or complaints

If you have any questions or complaints regarding our processing of your personal data or wish to
exercise any of your rights under this notice, please feel free to contact us at:

ELDRA d.o.o.
Sveta Nedjelja
Gospodarska ulica 5
telefon: +385 1 3375 125
fax: +385 1 3325 300
e-mail: eldra@eldra.hr

Head of personal data processing:
Telefon: +385 1 3375 125
e-mail: eldra@eldra.hr

In case of questions or complaints, you can also contact the data protection supervisory authority:

Agencija za zaštitu osobnih podataka
Selska cesta 136
10 000 Zagreb
Tel. 00385 (0)1 4609-000
Fax. 00385 (0)1 4609-099
E-mail: azop@azop.hr
Web: www.azop.hr